This weekend ushered in the first oil change of 2009. Hooray for Marcy Darcy (That's my car's name).
I pulled in to Meineke (home of the $20 oil change) half an hour after they opened on Saturday, only to find they were booked up for the entire day. I found this odd, as every time I've ever tried to book an oil change with them, they stated that this location's policy was to never take appointments. it's first come, first serve. Since I was at the store early on Saturday, I thought I'd challenge the clerk to see if he'd take me in right away or allow me to make an appointment for earlier in the day. Here's how the conversation ran:
Stephen - Hi, I'm here to get an oil change.
Clerk - Sorry, we're booked for the day
S - You guys just opened. How can you be booked? I was told that you can't book an appointment here
C - Yes
S - Ok, so can I get my car serviced today?
C - Sorry, we're booked up for the day. Come back later.
S - Can I make an appointment for some time?
C - No, sorry, we don't take appointments.
S - So, how can you be booked for the day, if you don't take appointments?
C - Maybe come back later
S - When should I come back? you guys don't take appointments.
C - Do you want something for the weekend or the week?
S - Are we making an appointment?
C - No, we don't make appointments
S - So, why does it matter if I tell you when I'm coming in next?
C - Maybe make an appointment for sometime in the week
I decided that talking to this guy was like the snake that ate its tail- We're just going to go in circles. I left and decided to head to Mr. Lube. Sure, it's a little more, but the quality of service would be better.
I arrived at Mr. Lube to get the business done on my car. I was quickly ushered in Just in time too, as as soon as I pulled in a line of 3 cars formed behind me and the next bay. While the Lubers were disposing of the old oil and replenishing the car, I was approached by "The Hard Sell Man. Clearly, this guys job wasn't to put oil in the car as his hands were clean. He approached me with my old cabin air filter in hand, and asked me if I'd like it replaced. Normally, I replace my own cabin air filter, as it costs $20 from the store, and takes 5 minutes to complete; recently however, I haven't been able to find my model air filter in stock at any automotive store. I Asked Mr. Hard sell how much a replacement filter would be. He responded by saying, it was really cheap, so I said it would be fine for him to replace the filter, but to let me know the price before proceeding. He then said that my transmission fluid was dirty, and needed to be flushed. I told him I wasn't interested, as I could get my mechanic to do this for me. He continued to tell me that my car is in danger of failing due to the amount of shavings in my automatic transmission, and that the fluid needs to be changed regularly. Right then, I knew this guy was just full of crap. My car is a manual transmission. I told him I wasn't interested in anymore of his services. After an additional 2 minute lecture on transmission care, he finally left, only to return with the price of my cabin air filter. Hard Sell presented me with my old cabin filter and the new filter, and stated that the replacement and installation would be $100. Now, unless the mechanics are going to take the lady in the van next to me and perform a sex act on my hood while replacing the filter, there's no way I'm paying $100 to replace a $20 part. I stopped he guy and told him I wasn't interested as I normally change this part myself. Again, after a 2 minute lecture on the dangers of pollen creeping into my car through the vent, he sadly walked away, not making a single sale to me that day.
Revenge from the Lube people was swift. The oil change price jumped form $35 to $45 plus disposal and extra oil fees. My oil change came to $52. Almost double what I normally get charged at Meineke, and only $5 less than Ford's oil change.
The Lube Gods had defeated me that day. They were upset at the exchange I had with the Meineke people and felt that a Barrage of Mr. Lube Services and charges would weaken my will. in another 5,000 Kms, I will make my return to Meineke and hope to be in the good graces of the Lube gods.
Monday, January 19, 2009
Mr. Lube.... You up before they throw sand in your ass
Labels:
Cabin Air Filter,
customer service,
Ford,
Meineke,
Mr. Lube,
Mustang,
Oil Change
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